Terms of service

1. Who we are

This store is operated by Smoke Lab, the Twin Cities’ main vape wholesaler, based in Rawalpindi, Pakistan. By using this website or placing an order you agree to these terms.

2. Age restriction

Smoke Lab sells products that contain nicotine, which is an addictive substance. You must be 21 years of age or older to browse or buy from this store. By placing an order you confirm that you are 21 or over. We may ask for photographic ID on delivery and may refuse to hand over an order without it.

These products are not for use by non-smokers, by anyone who is pregnant or breastfeeding, or by anyone with a heart condition or other medical condition affected by nicotine. If in doubt, speak to a doctor.

3. Products and descriptions

We describe every product as accurately as we can. Photographs are for illustration; colours, packaging and flavour labelling can change without notice when a manufacturer updates them. We sell genuine branded products sourced through proper channels.

4. Prices and payment

All prices are in Pakistani Rupees (PKR) and include any applicable tax. Payment is Cash on Delivery — you pay the rider when your order arrives. The total shown at checkout is the amount that will be collected. We do not take card payments on this website and will never ask for card or bank details over the phone or on WhatsApp.

5. Orders

An order is an offer to buy. We may decline or cancel an order if the item is out of stock, if a price or description was wrong, if we cannot verify your age, or if we have reason to believe the order is not genuine. If we cancel, you pay nothing.

6. Delivery

See our Shipping Policy. Delivery timescales are estimates, not guarantees, and can be affected by weather, courier delays and public holidays.

7. Returns

See our Refund Policy. Opened e-liquids, used disposables and unsealed coils and pods cannot be returned for hygiene reasons.

8. Safe use of batteries and devices

Vape devices contain lithium batteries. Use only the charger supplied or an equivalent one, never leave a device charging unattended or overnight, do not carry loose batteries with keys or coins, and stop using any device that is damaged, swollen or overheating. Smoke Lab is not liable for damage or injury caused by misuse, modification, or use of third-party batteries or chargers.

9. Liability

Nothing in these terms limits our liability where it cannot be limited by law. Otherwise our liability for any order is limited to the value of that order.