Shipping policy

Where we deliver

Smoke Lab delivers anywhere in Pakistan. We do not ship outside Pakistan.

Delivery charges

  • Standard delivery — Rs 250. Arrives in 3 to 4 working days.
  • Free delivery on orders over Rs 2,500. Applied automatically at checkout, and also arrives in 3 to 4 working days.
  • Same-day delivery in Rawalpindi and Islamabad — Rs 150 on top of the normal charge. That is Rs 400 in total on an order under Rs 2,500, or Rs 150 on an order over Rs 2,500 where delivery is already free.

Same-day delivery in the Twin Cities

We deliver same day inside Rawalpindi and Islamabad. It is not yet selectable at checkout, so place your order as normal and then message us on WhatsApp at +92 332 5215141 with your order number. We will confirm whether we can still reach you today, and the rider collects the extra Rs 150 with the rest of the cash.

Same-day depends on the time you order and where you are. If we cannot make it, we will tell you straight away and the order goes out on standard delivery instead — you are never charged the Rs 150 for a delivery that did not happen same day.

The delivery charge is shown at checkout before you confirm. Because every order is Cash on Delivery, the amount you see at checkout is the exact cash the rider will collect. The single exception is same-day delivery, described above: that is arranged after checkout, so the rider collects Rs 150 more than the checkout total. Nothing else is ever added.

Dispatch

Orders are packed and dispatched from our own warehouse in Rawalpindi. Orders placed on a Sunday or a public holiday are dispatched the next working day.

Tracking your order

Message us on WhatsApp at +92 332 5215141 with your order number and we will tell you exactly where it is.

If nobody is available

Our courier will attempt delivery and call the number on the order. Please make sure the phone number you enter is one you will answer, and that someone 21 or over is available to receive the parcel and show ID if asked.

Damaged or incorrect items

Check your parcel when it arrives. If something is damaged, missing or not what you ordered, contact us within 48 hours and we will put it right — see our Refund Policy.