Refund policy
Our approach
Smoke Lab is a real shop, not a dropshipper. If we got your order wrong, we fix it.
What can be returned
You may return an item within 7 days of delivery if it is:
- faulty or dead on arrival,
- damaged in transit,
- not the item you ordered, or
- still sealed and unused in its original packaging.
What cannot be returned
For hygiene and safety reasons, and because these products are consumed in use, we cannot accept returns on:
- e-liquids, salt nicotine or freebase bottles once the seal is broken,
- disposable vapes that have been used,
- coils, pods or cartridges once removed from their sealed packaging,
- mouthpieces and any item that touches the mouth.
This does not affect your rights if the item was faulty when it arrived.
Faulty devices
Devices are covered against manufacturing faults for 7 days from delivery. Battery wear, physical damage, water damage and damage from using the wrong charger are not manufacturing faults. Bring the device to the shop or send it back with the original box.
How to start a return
Message +92 332 5215141 on WhatsApp or email labsmoke3@gmail.com with your order number, what is wrong, and a photo or short video of the item. Do not send anything back before we reply — we will tell you where to send it.
Refunds
Every order on this store is Cash on Delivery, so approved refunds are returned in cash at the shop, or by bank or mobile wallet transfer if you cannot come in. Refunds are issued within 7 working days of us receiving and inspecting the returned item. Delivery charges are refunded only when the fault was ours.
Cancelling an order
You can cancel free of charge any time before dispatch — just message us. Once the parcel is with the courier it has to be handled as a return. Refusing delivery repeatedly without contacting us may mean we decline future Cash on Delivery orders.